Covid-19 Protocols
Thank you for scheduling an appointment with Veterinary Dermatology of Richmond. We ask that if you have had contact with someone who has tested positive for COVID-19, if any one in your household has symptoms, or if you have travelled outside of the state with a pending test in the past 2 weeks to please let us know so we can reschedule your appointment. To help keep our clients and staff safe and comfortable we are offering 2 options for appointments: exam room or curbside service
When you arrive, please look for the GREEN “C” next to the entrance to confirm you are in the right parking lot. Please park and call the office at 804-740-9555 to let the front desk know you are here and for the check in process. We will need to know the best contact phone number to reach you and the color/make of your vehicle. A team member will call you to go over patient intake then, a team member will meet you outside of your vehicle with your pet; surgical masks are required any time human interaction occurs.
If you prefer to be present in the exam room, please inform our receptionist at check in. Due to exam room sizes we are limiting the number of clients in the exam room to 2 per appointment. We are requiring surgical face masks/KN95/N95 face masks instead of cloth masks in order to safely be present in the exam room. If you do not have a surgical face mask we will provide one. Since we are currently not using our lobby in order to practice social distancing, you will be directed into a clean and ready exam room once one becomes available.
• New patient appointments:
During appointments we ask that you remain on the premise and plan on being here for 1-2 hours for new patient appointments (if the appointment will take any longer i.e. sedated procedures then we will arrange a pick up time). Dr. Williamson or Dr. Shumaker will discuss your pet’s history and we will bring your pet to the treatment room for the examination. A medical team member will then go over an estimate. Diagnostics will be performed; medications will be filled and a medical team member will discuss the treatment plan and go over discharge instructions. A discharge letter will be sent home with you and copy will be sent to the referring veterinary clinic. You will then be transferred to the front desk team for payment and to schedule a follow up appointment if needed.
• Returning clients:
During recheck appointments we ask that you plan on being here for about 1 hour. A member of the medical team will discuss your pet’s medical history, they will then update Dr. Williamson and proceed to meet you outside of your vehicle to bring your pet in for the exam for curbside service or Dr. Williamson or Dr. Shumaker will discuss your pets case with you in the exam room for those that are present inside to discuss the exam and treatment plan. A discharge letter will be created, and a medical team member will go over the discharge instructions with you. A copy will be sent to your primary care clinic. Once the medical team discharges you, you will be transferred to the front desk team for payment and scheduling a recheck appointment if needed. We accept all major credit cards and Care Credit card. We are not currently accepting check or cash due to our Covid-19 protocols.
***Due to a high volume of phone calls and emails please allow up to 72 hours for all refills, questions, and inquires to be processed and returned.***